FAQS
Frequently Asked Questions (FAQs)
1. Where do you ship?
We currently ship to addresses within the United States. At this time, we do not offer international shipping.
2. Do you offer free shipping?
Yes. We offer FREE shipping on all orders within the United States.
3. How long does shipping take?
Orders are processed within 1–2 business days. Delivery typically takes 5–8 business days, so most orders arrive within 6–10 business days.
4. How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number so you can monitor your package until it arrives.
5. Can I change my shipping address after placing an order?
Yes, but only if your order has not yet been shipped. Please contact us within 24 hours of placing your order, and we'll do our best to update your shipping address.
6. What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, Diners Club, PayPal, Apple Pay, Google Pay, and Shop Pay (where available).
7. Is my payment information secure?
Absolutely. All payments are protected with 256-bit SSL encryption and processed by trusted payment providers. We never store your complete payment card information.
8. Can I return my order?
Yes. You may request a return within 14 days of receiving your order. Returned items must be unused, in their original condition, and in the original packaging.
9. Who pays for return shipping?
If you received a damaged, defective, or incorrect item, we cover the return shipping cost. For returns due to a change of mind or ordering the wrong item, the customer is responsible for return shipping.
10. Do you charge a restocking fee?
No. We do not charge any restocking fees on eligible returns.
11. Can I exchange an item?
Yes. We accept exchanges for eligible products. Contact our customer support team before returning your item so we can guide you through the process.
12. When will I receive my refund?
Once your returned item is received and inspected, approved refunds are issued to your original payment method within 5–10 business days.
13. What if my package arrives damaged?
Please contact us as soon as possible with photos of the damaged product and packaging. We'll work quickly to resolve the issue.
14. Do I need to create an account to place an order?
No. You can check out as a guest or create an account for a faster shopping experience and easier order tracking.
15. How do you protect my personal information?
We use secure technologies and industry-standard practices to protect your personal information. We do not sell or rent your personal data.
16. Can I unsubscribe from marketing emails?
Yes. You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting our support team.
17. Can I cancel my order?
Orders can usually be canceled before they are processed for shipment. Please contact us immediately if you need to cancel an order.
18. What should I do if I entered incorrect information during checkout?
Contact us as soon as possible. If your order has not yet been processed, we'll do our best to update your information before shipment.
19. Do your fitness products come with a warranty?
Warranty coverage varies by product. If a product includes a manufacturer's warranty, it will be noted on the product page or provided with your purchase.