Frequently Asked Questions

1. What does Let’s Sweat It Out sell?

We offer Active Lifestyle and home-gym products including dumbbells, treadmills, exercise bikes, yoga mats, and Active Lifestyle accessories.

2. Do you ship within the United States?

Yes. We offer free shipping on all orders within the United States, with no minimum purchase required.

3. Do you ship internationally?

We currently ship within the United States only.

4. When will my order arrive?

Orders are typically handled within 1–2 business days, followed by an estimated transit time of 5–8 business days. Estimated total delivery time is 6–10 business days. Delivery times are estimates and may be affected by carrier operations, weather, holidays, or address issues.

5. How can I track my order?

Use the website’s Track Your Order link or the tracking information provided after shipment. For help, contact support@letssweatitout.com with your order number.

6. What is the return period?

A return may be requested within 30 days from the date of delivery, subject to the Refund Policy.

7. What condition must a returned item be in?

The item must be unused, unwashed, in its original condition, and returned in its original packaging with all tags attached.

8. Who pays return shipping?

For defective, damaged, or incorrect items, return shipping is free and a prepaid label may be provided. For change-of-mind or wrong-size returns, the customer is responsible for return shipping.

9. Do you charge a restocking fee?

No. We do not charge a restocking fee.

10. How do I request a return?

Email support@letssweatitout.com with your order number and a brief explanation. Include clear photos if the item is damaged, defective, or incorrect. Do not send an item back before receiving return instructions.

11. Are exchanges available?

Exchanges may be available for a different size, color, or a replacement, subject to approval and product availability. Contact support before returning an item.

12. When will my refund be processed?

After a returned item is received and inspected, an approved refund is processed to the original payment method. Funds may take up to 10 business days to appear, depending on your bank or payment provider.

13. Which payment methods do you accept?

Available payment options are displayed securely at checkout.

14. How can I contact customer service?

Contact Let’s Sweat It Out at +1 (202) 725-7658 or support@letssweatitout.com. Our address is 1211 23rd St NW, Washington, DC 20037, United States.

15. Can I cancel my order?

Contact customer service within 24 hours with your order number. A cancellation request is not complete until we confirm it.