Payment Policy

Payment Policy

Effective date: October 10, 2026
Let’s Sweat It Out provides a clear and secure checkout experience for customers purchasing Active Lifestyle equipment and accessories through letssweatitout.com. This Payment Policy explains how payments are presented, authorized, processed, and handled for orders shipped within the United States.

Accepted Payment Methods

The payment methods available for a specific order are displayed at checkout before the order is submitted. Depending on the customer’s location, device, order details, and payment-provider availability, checkout may offer the following card networks and digital wallets.

Card Networks

•Visa
•Mastercard
•American Express
•Discover
•Diners Club
•Elo
•JCB
•UnionPay

Digital Wallets

•PayPal
•Shop Pay
•Apple Pay
•Google Pay
•Amazon Pay
Only payment methods shown as available at checkout can be used for a specific order. Payment-network and wallet availability may vary based on the customer’s location, card issuer, transaction, or payment-provider requirements. We do not accept cash, checks, money orders, or payment details sent by email, telephone, or social media message.

Prices, Currency, and Taxes

All prices shown on our website are in United States dollars (USD) unless otherwise stated. The amount payable at checkout includes the product price, any applicable sales tax, and any other charge that is clearly disclosed before the order is placed. We currently offer free shipping on orders within the United States, subject to the terms shown in our Shipping Policy and at checkout.
Applicable sales tax is calculated according to the shipping address and applicable law. The final order summary shown at checkout is the authoritative statement of the total amount due for that order.

How Payment Is Processed

To place an order, customers select their products, provide accurate shipping and billing information, choose an available payment method, review the order total, and submit the order through the secure checkout. An order confirmation is sent to the email address entered during checkout after the order has been received successfully.
Submitting an order does not permit a customer to provide payment information to us by email or another unsecured channel. Card and wallet details are entered into the checkout or payment-provider interface and are processed by the relevant payment service. Let’s Sweat It Out does not request or retain a customer’s full card number, card security code, or payment password through customer support.

Authorization and Order Acceptance

When an order is submitted, the selected payment provider may place an authorization hold or otherwise verify the payment method. A pending authorization is not necessarily a completed charge. The payment is captured in accordance with the checkout and fulfillment process after the order is accepted for processing.
An order is not considered accepted until Let’s Sweat It Out has successfully received the order and the payment has been authorized or otherwise confirmed. We may decline, hold, or cancel an order when payment cannot be authorized, billing information does not match the payment provider’s records, the order appears unauthorized, or information required to complete the transaction is missing or inaccurate. If we cancel an order after a charge has been captured, we will initiate a refund to the original payment method, subject to the applicable payment provider’s processing time.

Payment Verification and Fraud Prevention

For customer and business protection, an order may be subject to routine verification by the payment provider or by our order-processing systems. We may contact the customer using the contact details provided at checkout to confirm billing, shipping, or order information.
Customers are responsible for providing accurate billing, shipping, email, and telephone information. We do not ask customers to send passwords, full card numbers, or security codes by email or telephone. If a payment request appears suspicious, please contact us directly using the information in the Contact Us section below.

Declined or Failed Payments

If a payment is declined or cannot be verified, the order may not be completed. Customers should confirm that their billing information is accurate, that their payment method is active, and that the transaction has not been blocked by their bank or payment provider. A customer may try another payment method displayed at checkout or contact the bank or payment provider for assistance.
Let’s Sweat It Out cannot override a payment-provider decline and does not receive the customer’s private decline reason in every case. If a failed transaction created a temporary authorization hold, the hold is normally released by the issuing bank or payment provider according to its own procedures and timeframe.

Order Changes and Cancellations

If a customer needs to correct an order or request cancellation, the customer should contact us as soon as possible at support@letssweatitout.com or +1 (202) 725-7658. We will try to help before the order enters processing or is handed to a carrier, but a cancellation or change cannot be guaranteed after fulfillment has begun.
Any approved cancellation refund is sent to the original payment method. The time required for the credit to appear depends on the customer’s bank or payment provider. Return-related refunds are handled under our Refund Policy.

Payment Disputes and Chargebacks

If a customer has a question about a charge, the customer should contact us promptly so we can review the order and attempt to resolve the issue. Customers may also retain any rights available through their card issuer, bank, or payment provider. We may provide order, delivery, and communication records to a payment provider when responding to a payment dispute or chargeback.

Website and Checkout Errors

We work to keep product prices, availability, and checkout information accurate. If a technical, typographical, pricing, or inventory error affects an order, we may contact the customer before fulfillment to confirm whether the order should proceed at the corrected information or be canceled. If we cancel an order for this reason after payment has been captured, we will initiate a refund to the original payment method.

Contact Us About a Payment

For payment questions, order-confirmation issues, or concerns about an unfamiliar charge, contact us through the following channels:
•Email: support@letssweatitout.com

•Phone: +1 (202) 725-7658

•Address: 1211 23rd St NW, Washington, DC 20037, United States

•Support hours: Monday–Friday, 9:00 AM–5:00 PM (EST)

•Expected response: We aim to respond within 24 business hours.
When contacting us about an order, include the order number and the email address used at checkout. Do not include a full card number, card security code, account password, or other sensitive payment credentials in your message.